*OEM parts are not guaranteed on any device due to the possibility of aftermarket repairs.

**All devices with batteries are tested for an expected 1 year of remaining battery life.

  
DEVICE TYPEPARTGRADE "A"GRADE "B"GRADE "C"GRADE "D"
Smartphones Screen • No Cracks
• No Chips
• No Watermarks
• No "Rainbow" scratches
• No visible scratches on screen with LCD backlit
• No Cracks
• Edge Chips < 2.0mm acceptable
• Visible scratches acceptable unless affect functionality
• Watermarks no bigger than a dime or minor screen discoloration acceptable
• Lifted Glass
• Gaps between bezel and screen
• Burnt images (Android)
• Edge Chips > 2.0mm acceptable
• Visible scratches
•Watermarks larger than a dime acceptable
• Device Powers On (Extended charging may be required)
• Verify power through iTunes in case of defective display
• Data Wiped
• All parts present
• Cracks / Chips / Scratches acceptable
• Full functionality not guaranteed
Case & Frame • No Cracks
• No major dents
• Scratches less than 50%
• No engraving or removed engraving
• No Cracks
• Edge Chips < 2.0mm acceptable
• Visible scratches acceptable unless affect functionality
• Removed engraving acceptable
• Cracked rear camera lens
• Cracked Home button
• Edge Chips > 2.0mm acceptable
• Visible scratches acceptable
• Chipped back glass
• Removed engraving acceptable
• Missing stytlus or SIM tray (Android)
• Cracks / Chips / Scratches acceptable
• Removed engraving acceptable
• Broken buttons acceptable
• Device may or may not have been previously opened
         
iPads Screen • No Cracks
• No Chips
• No Watermarks
• No "Rainbow" scratches
• No visible scratches on screen with LCD backlit
• No Cracks
• Edge Chips < 2.0mm acceptable
• Visible scratches acceptable unless affect functionality
• Watermarks no bigger than a dime or minor screen discoloration acceptable
• Lifted Glass
• Gaps between bezel and screen
• Burnt images (Android)
• Edge Chips > 2.0mm acceptable
• Visible scratches
• Watermarks larger than a dime acceptable
• Device Powers On (Extended charging may be required)
• Verify power through iTunes in case of defective display
• Data Wiped
• All parts present
• Cracks / Chips / Scratches acceptable
• Full functionality not guaranteed
Case & Frame • No Cracks
• No major dents
• Scratches less than 50%
• No engraving or removed engraving
• Cracks < 5.0mm acceptable
• Visible scratches acceptable unless affect functionality
• Removed engraving acceptable
• Cracked rear camera lens
• Cracked Home button
• Edge Chips > 2.0mm acceptable
• Visible scratches acceptable
• Chipped back glass
• Removed engraving acceptable
• Missing stylus or SIM tray (Android)
• Cracks / Chips / Scratches acceptable
• Removed engraving acceptable
• Broken buttons acceptable
• Device may or may not have been previously opened
         
iPod Touch Screen • No Cracks
• No Chips
• No Watermarks
• No "Rainbow" scratches
• No visible scratches on screen with LCD backlit
• No Cracks
• No Chips
• Visible scratches acceptable unless affect functionality
• Watermarks no bigger than a dime acceptable
• Lifted Glass
• Gaps between bezel and screen
• Edge Chips > 2.0mm acceptable
• Visible scratches
• Watermarks larger than a dime acceptable
• Device Powers On (Extended charging may be required)
• Verify power through iTunes in case of defective display
• Data Wiped
• All parts present
• Cracks / Chips / Scratches acceptable
• Full functionality not guaranteed
Case & Frame • No Cracks
• No major dents
• Scratches less than 50%
• No engraving or removed engraving
• Cracks < 5.0mm acceptable
• Visible scratches acceptable unless affect functionality
• Removed engraving acceptable
• Cracked rear camera lens
• Cracked Home button
• Edge Chips > 2.0mm acceptable
• Visible scratches acceptable
• Removed engraving acceptable
• Cracks / Chips / Scratches acceptable
• Removed engraving acceptable
• Broken buttons acceptable
• Device may or may not have been previously opened
         
iPod Classic/Nano Screen • No Cracks
• No Chips
• Cumulative "Rainbow" scratches up to 5 mm acceptable
• No Cracks
• No Chips
• Visible scratches acceptable unless affect functionality
• Lifted Glass
• Gaps between bezel and screen
• Edge Chips > 2.0mm acceptable
• Visible scratches
• Watermarks larger than a dime acceptable
• Device Powers On (Extended charging may be required)
• Verify power through iTunes in case of defective display
• Data Wiped
• All major parts present
• Cracks / Chips / Scratches acceptable
• Full functionality not guaranteed
Case & Frame • No Cracks
• No major dents
• Scratches less than 50%
• No engraving or removed engraving
• Cracks < 5.0mm acceptable
• Visible scratches acceptable unless affect functionality
• Removed engraving acceptable
• Cracked Home button
• Edge Chips > 2.0mm acceptable
• Visible scratches acceptable
• Removed engraving acceptable
• Cracks / Chips / Scratches acceptable
• Removed engraving acceptable
• Broken buttons acceptable
• Device may or may not have been previously opened
         
Wearable Tech Screen • No Cracks
• No Chips
• No Screen Discoloration
• No Cracks
• No Chips
• Visible scratches acceptable unless affect functionality
• Lifted Glass
• Gaps between bezel and screen
• Edge Chips > 2.0mm acceptable
• Visible scratches
• Watermarks larger than a dime acceptable
• Device Powers On (Extended charging may be required)
• Data Wiped
• All major parts present
• Cracks/Chips/Scratches acceptable
• Full functionality not guaranteed
Frame/Case • No Cracks
• Visible scratches acceptable unless affect functionality
• No engraving or removed engraving
• No Dents
• No Cracks
• Visible scratches acceptable unless affect functionality
• Removed engraving acceptable
• Edge Chips > 2.0mm acceptable
• Visible scratches acceptable
• Removed engraving acceptable
• All parts present
• Cracks / Chips / Scratches acceptable
• Broken buttons acceptable
• Full functionality not guaranteed
Band • Band has no rips or tears
• Non-OEM band may not be OEM
• Band has no rips or tears
• Band may not be OEM
• Band has no rips or tears
• Band may not be OEM
• Band may be defaced or torn
• Band may not be OEM
         
Streaming Media Frame/Case • No Cracks
• Visible scratches acceptable unless affect functionality
• Removed engraving acceptable
• No Dents
• No Cracks
• Visible scratches acceptable unless affect functionality
• Removed engraving acceptable
  • Device Powers On (Extended charging may be required)
• Data Wiped
• All parts present
• Cracks / Chips / Scratches acceptable
• Broken buttons acceptable
• Full functionality not guaranteed
         
Smart Home Frame/Case • No Cracks
• Visible scratches acceptable unless affect functionality
• Removed engraving acceptable
• No Dents
• No Cracks
• Visible scratches acceptable unless affect functionality
• Removed engraving acceptable
  • Device Powers On (Extended charging may be required)
• Data Wiped
• All parts present
• Cracks / Chips / Scratches acceptable
• Broken buttons acceptable
• Full functionality not guaranteed